I went to my Ford dealership for a simple oil change where I was informed that I "Needed" over $600 in additional work. I was recommended to Cypress Auto Repair and informed them of what Ford told me. I asked Dean if they could take a look at the car and that I was willing to pay for their time. After about 20 minutes, Dean brought me into the bay where my car was up on the lift. He walked me through the major points of the car that addressed the "Needed" repairs according to Ford. Dean's conclusion was that the repairs were not needed at that time and would be warranted in about 18 months. Furthermore, he did not charge me for their time and I have been a loyal customer ever since. Dean, Brian and the entire team are honest, provide excellent customer service and turn many customers like me into RAVING FANS!