General Info

Established in 1980, EBSCO TeleServices, also known as ETS, is a full-service telemarketing firm. It specializes in business-to-consumer, as well as business-to-business telesales and marketing calling programs. The firm operates more than 200 workstations with predictive dialing systems. It also maintains sales and customer service offices and staffs over 5,000 employees. EBSCO TeleServices provides assistance services for various publishers and content providers. The firm offers a subscription renewal program that includes telephone calls, as well as verification, invoicing, collections and order processing procedures. It is a member of the Audit Bureau of Circulation and serves various newspapers, newsletters, and directories and books. EBSCO TeleServices is a division of EBSCO Industries, which is one of the leading providers of e-journal, e-book and print subscription services in the United States.