Rick was absolutely the silver lining on what was not a great day. As I grew up in IL, I wasn't familiar with the local garages. I was stranded on the side of the road until a good friend showed up and highly recommended Rick's garage. I always took my car to the dealership for service, but had it towed to Rick's Garage on Saturday. I connected with Rick on Monday (as they were closed) and he was very nice and said he'd take a look at it. Unfortunately, it wasn t good news. A spark plug had been pulled up into my engine! Not only that, my husband was traveling for work! He pulled out all of the pieces (the good ones too) and laid them side-by-side and let me take pictures so I could work towards getting Acura to take care of it even though the car had just ran out of warranty. He even stuck a camera scope down the engine and had me take pictures of the screen showing the damage. This is where you want your wife to go when everything goes wrong! Beyond honest, fair, and helpful. Thanks