The service is great. We have used them several times. They first bailed us out when the other local limo company canceled our trip at the last minute so the owner could use the car. We'll never make that mistake again. Platinum's staff goes the extra mile, answers calls 24/7, never upset on last minute changes. Trust us, we have been very demanding of this company and they have worked with us 100%. They are our first and last call.