Have had several small items engraved, all well done. However on two occaisions I arrived on the agreed upon date( a week later ) to pick up my product and it was not done. Ed focused on when I needed the item, not on what we agreed upon both times. It appears that I was a small order and he was focused on a larger order. I left without getting my item engraved. He did call and offer to do it for free, however being left out in the cold two times in a row, I was severely disappointed. I hate it when businesses can not keep to a schedule they make.