My daughter was married in in June 2014 in a dress from The Bridal Store. The wedding was a lovely day that celebrated love and lifelong commitment. The entire planning process went quite smoothly and almost effortlessly... EXCEPT FOR THE DRESS BUYING EXPERIENCE, The staff at the Bridal Store were so unprofessional. From the original day of purchase when they told us there would be no problem getting the dress in time and later told us they didn't even know the wedding date, to the poor choice of ordering my size 2-4 daughter a size 8 dress that needed alterations totaling almost half of the original cost of the gown, the entire experience was a disaster. Phone calls were returned 24 hours after our calls, stories were different each time we contacted them. And on the night, (24 hours before the wedding) that we came for the final fitting, they were rude and unprofessional, not even making eye contact with us. Never would I wish this experience on another bride.

Nice staff, alot of dresses,

This place has the worst customer service ever! They are unprofessional and the alterations Are horrible!I have never been so upset in my life! They screwed up my dress and had to end up wearing flats! If you buy anything from there don't expect anything more. Also, do not do any alterations there. They are over priced and honestly they don't know how to do their job! They can't even get a simple hemming right.