We've been using Crystal Pools for the past three years and couldn't be happier with their service and reliability. We've had inground pools for the past 25 years and Crystal has been the best service provider we've had, no doubt about it. Casey, the owner, is so kind and if we ever have a problem, he'll talk my husband or me, through it over the phone. If that doesn't work, he sends someone out to fix as soon as possible. Their prices are also reasonable in comparison to some other pool companies we've used in the past.
My biggest gripe is service people not showing up when they say they will because our summers are short in Illinois and the pool is our vacation time. Crystal Pool Service has always come out when they said they would. Casey and his crew always have a smile on their face and are very respectful. I had to cancel a service call, last minute, even after they were on their way because my relative was taken to the ER. I called Casey to let him know and he said, no problem, you take care of family first. He came back the next day to fix the problem. I've been referring Crystal Pool Service to everyone who asks for a company whose reliable, knows their pool/water issues and how to fix them. They've been a pleasure to work with....and we've worked with a lot over the past 20 years. So glad we found them.

These guys are great, been working with them for 10 plus years,refer them to all my pals with pools. Fantastic!

I have used Crystal Pool Service for over 15 years and have always been satisfied. The owner is quick to respond to my phone calls, is conscientious and thorough in his work. I find he always starts with a cost effective approach to repairs which I appreciate very much. He has helped me with small problems he knew I could fix myself saving me the cost of a service call, how often does that happen? I highly recommend Crystal Pool Service

Crystal Pool Service quality has dropped off dramaticly - very disappointing - had to replace them!