I used to buy 2 tons or so of bran per month. I pre-order so my bran will be ready when I go to pick it up. I go to pick it up and because a "big order" came in, I am out of luck on feeding my animals. Terrible to do business with these people and I toughed it out for over a year. I would rather pay extra money to get better service elsewhere. Life is too short to beg for service.