It is unfair that a person can write a defaming and completely untrue complaint. Because I am not a member but only had this one complaint in over thirty years that was resolved immediately, I receive a rating of B- because I would not join It does not make sense and it is continued harassment by the BBB. I am pursuing legal action and I advise any business that has received this type of harassment by the BBB to take action as well.

I keep calling their phone number in Wallingford, CT but cannot get a live person, just an endless cycle of automated phone menu options. They say they have 5 operators available from 8:00 a.m. to 4:00 p.m. but I can't get to them. Is this any way to run a business?