I walked into KD Logo, in Converse, to have my kids names and patches put on their karate jackets. I told the lady that I was unable to pick up their uniforms during the regular business hours before the tournament, so I would go somewhere else. She informed me that was not a problem. They would leave them at the restaurant next door, if I paid in advance. I agreed and paid her.The uniforms were not left there and the kids had to borrow jackets to compete.I went in on Monday afternoon and asked why my order was not left next door. The lady said that she did not remember having that conversation. She said that she tried to call me on Friday and that it was my fault for not calling her back, during her business hours.She also refused to give me a credit back for her mistake, even after she admitted to the conversation. She said that if I had returned her call (even though I was at work), none of this would have happened. To her, it was all my fault, not hers.