The Service at Kirby of Concord is terrible!! I purchased a Kirby last year from that office while my son "briefly" worked there. I was supposed to have my son clean a "free room" of carpeting for me......that was not the case at all. he had to call his "BOSS" 6 times while he was cleaning?? 6 times in 2 hours...hmmm thats alittle weird to me, anyways I did decide to purchase a kirby because it is a very good vacuum but I could not stand that way his boss "RICK" pressured me on the phone. I already had the demo years ago and always wanted one and now that my son was doing it I felt it was a good time. Besides never getting the bags Rick promised me , he only paid my son $75.00 for the sale?? I paid $1400.00 dollars by check? That doesnt seem very fair that my son sold a 1400 dollar system and gets seventy five dollars (he paid $150 in gas that week). In closing L&R Merchandising tricked my son into working for free and I never got my bags. Thanks alot-Scammed Customer.

Kirby of Concord pressured my 81 year old mother into buying a cleaner she cant afford or carry. The owner Rick smith told me that we had passed the 3 day cancellation period when in fact we called the next day!! That man is very unproffesional and bad for the kirby name