i have always received excellent customer service from them and would and have recommended them to my friends and neighbors

They were quite helpful in solving my problem and repaired my problem in a timely manner.

Had a very positive experience

Highly recommended

Highly recomended for quick, reliable service. Friendly and courteous and when scheduled time could not be kept due to an emergency, quick to call and reschedule. Love working with these folks!

BF does fine work but it pays to negotiate price with them. My only complaint is that work was delayed by a day after it started, due to worker illness and no one notified us until I made inquiry hours after workmen were supposed to be at my home.

Helpful, courteous, and negotiated a very reasonable price (standard prices seemed a bit pricey).

I AM VERY SATISFIED THE CUSTOMER SERVICE DEPT AND SPECIALIST WHO CAME TO THE HOUSE. THE WHOLE EXPERIENCE WAS TREATED PROFESSIONALLY.

Did very good work

Very professional analysis of our problem with the sewer pipe and recommendation for repair. Also, very accommodating regarding our waiting for tile and floor repair to be done first..

Great service and communication!

My pilot light went out on my waterheater. They came out and fixed at no charge :-)

Judy, the customer service representative scheduling my work was very helpful and professional. Pedro, the plumber who replaced my hose connection, inspected my home's plumbing and flushed the water heater was pleasant, informative, and professional. My only disappointment was that he arrived at around 12:15 which was later than the 4 hour window quoted to me (8am to 12 noon). I gave them 4 stars instead of 5 because of their tardiness especially since I think a 4 hour window is somewhat excessive. Luckily I had taken the entire day off from work! Pedro answered all my questions and provided a written report, with estimates, identifying work that may need to be performed in the future. I will probably call this company again.

I was able to get assistance with a major plumbing problem at my rental immediately. The technician is awesome, on time, very knowledgable, very good customer service, answered my questions in detail. I definitely recommend Brian! Company prices are pricey, but if you need the job well done and on time, Brian is perfect.

I Have used this plumbing company for several years and they completed a big project of replacing a sewer line timely and efficiently ! The service workers are great and have knowledge of what needs to be done or they research to find the answers. They maybe pricey bit worth getting the guaranteed quality work and equipment. I Highly recommend them to everyone!

Outstanding customer service. Always arrive on time.

Outstanding customer service. Always arrive on time.

The first service call fixed the problems but there was a problem unresolved. BF was very quick to send someone out to get that open issue resolved, which they did in very professional manner. Great work.

Cole was a very polite and efficient plumber. He worked very clean and even helped put things back under my sink

Pedro D. was our Service Pro and I would highly recommend him and this company. For any future plumbing issues we may have we will use Benjamin Franklin Plumbing and request they send Pedro to assist us.