Took my vacuum with two small problems that needed fixed. They told me it would be two weeks to fix it. I thought this was a long time but needed it done so agreed. 3.5 weeks and three long phone calls of waiting for them to look up my work order it was finally done. Except it wasn't. They only fixed one of the problems. One part that needed replaced (which is why they said it was taking so long because they ordered this part) wasn't. My guess is they forgot to order the part and after I called a few times when it was very late they just decided I'd never check it myself and have to bring it again. We called to let them know and they basically said we were lying. I am not someone that complains or leaves bad reviews but I was so disappointed by this business that I want to save others the trouble.