4 stars because its almost always to busy to get any help. They have samples of tea all over the place. I do think it's a bit pricey, but it is a good quality tea place so I do understand where the prices are coming from. The storing tins are way over priced though.. and although they show a few different sizes the only size they seem to give you is the large size.. My advice bring your own! Their easy tea maker thing is really neat. I also have the pitcher that comes with a tea ball.. it doesn't work great because the tea expands so much that I feel its a bit wasteful. I do enjoy visiting this place though, and will return