If i could vote 0 stars or negative I would. I called to question why my annual checkup was coded as an outpatient visit costing myself $150 out of my pocket. It was because the NP (I've never once seen the actual doctor by the way). I was told everything would be coded as an annual check-up so insurance would cover it and it was coded as an outpatient visit. The first person I talked to in billing was very argumentative and childish and even mocked me and talked in a whining voice. When I asked her name, she gave me what turned out to be a fake name and promptly hung up on me. I called back later to speak with the office manager, she said it was my fault for not declining the treatment. I explained that I didn't know their office protocol. I stayed calm and professional even though she was extremely defensive, argumentative and beyond rude. I told her she was being unprofessional and she responded with "K, thanks. not my problem. Bye." and hung up.