General Info

CenterTel Management Group, doing business as cTel, is a customer relationship management and automated voice transaction service provider. It offers a range of inbound and outbound customer services, including automated call distribution, computer telephony integration, digital call recording, unified messaging, e-mail response management, and Web chat and collaboration. The company undertakes appointment setting, political polling, account management, credit card acquisition, technical support, and return and claim processing projects. CenterTel Management Group also provides fax processing, remote monitoring and data entry services. It maintains locations in Columbia and Nashville, Tenn. The company is financed by the Tennessee Department of Economic & Community Development and the Tennessee Valley Authority.