Dr. O and staff are very kind people. When you walk in, they make you feel like family. Some people don't think so. Apparently they rather for them to have a chip on their shoulders and be rude to their patients. Well, Dr. O and staff are not that kind of people. They are amazing, kind and caring people. Eye Concepts is a Christian family. Please remember God doesn't like ugly! This place is not ugly by no means. For those who is looking for a great place to get great service and a great eye exam, please contact eye concepts, they will be glad to help you.