BCT has gone downhill over the past few years. They no longer get your order right the first time - frequent misspellings and point size settings that are not what were asked for. I was told by "a manager" there when I called about the card stock being wrong that they were out of stock on many of the papers, so they just printed what they had. The most recent - and final - mistake was one that they refused to correct. We were told we would have to pay if we wanted it redone. They misprinted the phone number and spelled a name wrong even though it was clearly correct on the copy we sent them. We have done business with them for almost 20 years and are now done. We cannot offer to our customers an inferior product and unfortunately, that is what we have been getting from BCT.