Dropped off a rocking chair to have the joints tightened so we could use it after the birth of our son. We were told that it would take two weeks. When two weeks passed we called and were told that they were in the middle of the project and that it would take two more weeks. After two more weeks we called again and come to find out that they hadn't even started working on it! The man begged us not to pick it up and take it elsewhere, said he would have it done in a week. We reluctantly agreed. When we went to pick it up after finally being finished, the man insisted that we pay full price while blaming the delay on his father, an employee leaving and no one told him the chair, that had been stashed in the corner, needed to be fixed for a customer. I would not recommend using their service. Unreliable and we do not appreciate being lied to. Horrible customer service.