Don't be fooled by big-home stores ads. I found the company via yellow pages. They were one of 5 local places I called that day to request an estimate. They were not only the first to call back within 1/2 hour of my leaving a message with their store personnel, but were the only ones who called back that week, at all. The owner himself called to discuss my needs, talk about my budget, & we made an appointment for the free shop-at-home service for a few days later (due to my schedule). He arrived on time for our appointment & brought MANY samples for me to choose from. A week later, my carpet was being installed (again, due to my scheduling needs). The installers arrived on time, ripped out my very old carpet, prepped by floor & installed the beautiful new carpet! I was (and still am) so happy with the outcome. Nothing was damaged in the process & the installers were friendly (but not overly engaging).The whole process was great from start to finish and the job was done fantastically!