I recently purchased two bird feeders from Birds & Beyond. They were a bit pricey ($35.00 each). After 3 months, one of the parts broke on one of the feeders. When I went to the store to ask for a replacement part or exchange, I was told by the owner to "take the feeder back home" and she would contact the manufacturer and would call me the following business day. Needless to say, I never received the call from the owner. I have made several purchases in this store over the past year and was very disappointed in the poor customer service. I will never patronize this business again.