Took a comforter in on December 15th, knowing that the turn around time for comforters is usually 1 week. This should have been plenty of time to get it back for the holidays. I actually went back on December 22nd, two days after the promised return date and it was NOT ready. Was told I would receive a call when it is ready. Well, I finally received that call on January 4th!!!! Fifteen days after the date it was promised!!!! Then to make this unhappy customer even more unhappy, I got an "Oh well" type of attitude and they refused to give me a discount. So much for customer service.