Very rude and not customer friendly. If you don't buy there products they won't want to help you. I went in took my own bag to get embroidered and she simply looked at it very rudely gave it back and said she can't do it. So I felt like I was pressured to buy a very expensive diaper bag there. It was the owner that helped me out. I do not recommend this place to my friends and family or any one for that matter