General Info

Chapman Financial Services is a professional collection agency. The company has three collection offices located in Coeur d'Alene, Idaho and Aetna Adjustment Company, in Spokane, Wash. With over 76 years in the industry, the company still provides superior customer service and excellent value to its list of clients. Its collectors are among the best in the industry and are trained to be in complete compliance with the "Fair Debt Collection Practices Act". The firm provides state-of -the-art computer, software and telephone systems including an outbound predictive auto dialer, a remote client access and scoring of accounts for maximum results. Its electronic remittance online payment options and voice information center allows consumers to call in and make payment arrangements 24 hours a day, seven days a week based on pre-set parameters. Clients receive custom reports available online or hand delivered. The firm is licensed, bonded and in good standing with the states of Washington and Idaho. Chapman is an active member of the American Collectors Association, Idaho Collectors Association, Washington Collectors Association, Healthcare Financial Management Association and American Association of Healthcare Administrative Management.