I want to take exception to the review that is posted here dated July 8th. I have known Jim Nelson and his wife for many years. I have had Jim working in my home on a washer, and ref. and I have never had better or more curtious service. If this customer was disatisfied, there must be an underlying reason, because I have never known them to ignore a customer in this mannor. They are always prompt in replying to a request for service, and I have always trusted Jim to deliver the very best service at the most reasonable price that is possible in our area. So........don't hesitate to call if you need an honest service tech. Jim will not disappoint you.