When Chris Parnell sold this business it completely went downhill. The people up there will treat you like royalty until the job is complete. Once you need any kind of warranty or service then you will be a complete nobody to them. I have been waiting 18 months for someone to come out and fix a few very minor things but i get put off over and over and they hope that i will just go away. I do not recommend Destiny By Design to anyone. I would rather have home depot or lowes do my next flooring job before I call these people.