DO NOT USE THIS COMPANY!!! Shady customer service. Great while you are doing business with them but I have tried for 5 months to get my title back and no one knows anything. Too bad I can't give them zero stars.

This review is for the Columbus MS office. I have been a long time customer of Tower Loan in Columbus. I am late with my payments at times but I know that I have a debt to pay. Recently I recieved a call from Ricky in the Columbus office. He was rude and condescending in his conversation with me. I told him I would be in Friday to make 2 payments and his respomse to me was " Are you really coming to make those payments?" while laughing all the way through the conversation with me. I was offended and could not believe how this child was talking to me. I wondered what ever happened to respect for your customers. I then asked to speak to the manager. The manager was almost as rude as Ricky. He too had a condescending attitude of "I really don't care what you say or how you feel, I am going to take up for the adolescent Ricky."

I work as a nurse and our raises and evaluations are based on peoples perception. I dare say these two would not survive in my arena of work. Unprofessional is a word I would use for them.

I told both Ricky and the manager that I could not pay this off this week but as soon as I could I would never to return to your establishment again. I also promise to deter any friend, relative, or foe from using you in the future. Thank you for your time in this matter. C. Knight.