They aren't the cheapest in town, but you definitely get what you pay for. Their service department people have decades of experience and I know for a fact that they undergo regular training and technical updating education classes. The office people are friendly and easy to talk to. I wouldn't dream of having my water conditioner serviced by anyone else! My Culligan is 15 years old and this is the first service call I've had! Extremely satisfied and confident in this staff!