Recently I took two of my vehicles on the same day to be cleaned there. While I was happy with the way my cars looked (the line crew was very thorough), the management was less than stellar when I told them my cigarette lighter was missing. They had once sucked up my 2 1/2 " cup holder mat in the vacuum on another visit and replaced it. This time, the manager told me that my cigarette lighter was too big to fit. Go figure. Whoever sucked it up then placed my car charger back in the empty slot. He told me to go buy a new one because no one would take a lighter. I'm not going back.