We had a custom built home we had a few small issues not to bad but it was ordered with a rock mantel on the fireplace. It got delivered with a wood mantel we've got the runaround for 2 years they said we had to deal with the manufacture. The manufacture said to talk to the dealer about it. We finally found out it was not on any of there plan drawing sent to the manufacture. Day Star offered to put in a rock mantel but it would not have HUD approval and it would void the warranty for that part of the home. They kept saying they would see what they could do and call us back and did not call us back. I guess they just hoped this problem would go away if they ignored it