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State DirectoryWestern Pacific Roofing
IBEX Roof
Serving the Clackamas area.
Photos and Videos
Serving Portland, Salem & Vancover
- HoursCLOSED NOW
- Regular Hours:
Mon - Fri - Phone:
Main - 503-659-7663
Vancouver - 360-737-7663
Salem - 503-588-7663
- Address:
- 9318 SE Church St Clackamas, OR 97015
- Email:
- Link:
- Categories
- Roofing Contractors, Roofing Contractors-Commercial & Industrial
- Services / Products
- Western Pacific Roofing offers the best in Residential Re-Roof and Repair services. Please keep reading to find out how we can help you. You can also see a shingle color guide for each manufacturer by clicking here. Or why not Contact us to get a Free Estimate. Finally, if you are unfamiliar with any of the terms used in our site, please refer to the Roofing FAQ. Residential Re-Roof Services Tear Off or Recover Asphalt Composition Cedar Shake Flat Roofing and Single-Ply Metal, Tile, and Slate Clean and Treat Service Residential Installation Services Solar Tubes Powered Attic Fans Extra Vents Residential Repair Services Emergency Repair or Tarp Available Commercial Contract Services Property Management Maintenance Contracts Cedar Shake Flat Roofing and Single-Ply Metal, Tile, and Slate Clean and Treat Service Commercial Re-Roof Services Tear Off or Recover Single Ply Membrane Asphalt Composition Cedar Shake Flat Roofing and Single-Ply Metal, Tile, and Slate Clean and Treat Service
- Payment Options
- Brands
- GAF, Master Elite, general
- Location
- Serving Oregon and Washington.
- Neighborhood
- Clackamas
- Accreditation
Bonded
Insured
Licensed
General Info
Western Pacific Roofing is a licensed, bonded, and insured roofing and general contracting company based out of Portland, Oregon. We are committed to excellent customer service and the finest quality workmanship. We offer roof installation and repair services to residential, commercial, and new construction clients. We also proudly maintain roof service contracts for commercial buildings. Western Pacific Roofing has provided continuous service to many of the area's top building contractors. We offer quick bid turnaround and we will stay on schedule to help ensure your project timeline. We are insurance claim experts. If you have had damage from wind, hail, or any other natural disaster, you may be entitled to roof replacement through your insurance company. If you see even a few missing or damaged sections on your roof, please call us for a free consultation. We will inspect your roof free of charge and advise you further from there. If the damage is extensive and an insurance claim is made, we will meet with your adjuster and work with your insurance company every step of the way; all free of charge.
Contact Info
Reviews
Worst experience I've ever had to deal with from a company who is supposedly suppose to be there for you when you need them. Let me share my experience.On Wednesday 3/9/16 we had them out for an estimate due to wind damage to our roof. The guy that came out was very nice and said he had no problem helping us work with our Insurance company, obvious wind damage. We waited several days for the estimate and received no follow up at all. My Insurance adjuster came out on Saturday and spent very little time on the roof due to rainy and windy conditions. He said that the obvious damage was to half the roof and cut me a check for that. When I explained that the roofer who was out stated the other half was lifting and unsealed as well ad would soon have shingles flying off like the rest my adjuster said he was open to working with him, he just needed the estimate and to talk with him. My adjuster openly stated he didn't spend much time on the side not missing shingles. I called the roofer the day my adjuster was here (Saturday) and no one called back.I called again Monday and left another message. He called back and apologized stating his wife was pregnant and they were in the hospital. I told him I totally understood, explained what the Adjuster needed and he said he would send the estimate to both him and I that day and would call him. I received nothig from him nor did my adjuster. I set him text messages around 1pm on Tuesday stating I didn't want to bug him with all he had going on but needed someone to follow up. I received no response I called the office around 3:45 PM Tuesday and explained to the receptionist what was going on and said I didn't blame the roofer as his wife may be having a baby but I needed someone in charge to step in and follow up. She said she would call me right back. No call back ever! I waited until 1 PM on Wednesday ( now a full week since he was out to our home) called the office again, different receptionist I explained the situation again and said again I get he was handling stuff but I needed someone to step in for him to handle things. She apologized, said she agreed and stated there were no notes with my info on the situation but would definitely get things figured out and someone would call me back soon. No call back at all again! Now the Adjuster is back home in Nevada ( I didn't realize they had national response teams that travel around). I now must wait another week and have a new adjuster out because no one provided an estimate or info on their findings.For a company who supposedly prides itself for being there when you need them they sure do have huge flaws in their business process that allow customers to fall through the cracks and be hung out to dry. Ive been a Manager In the sales and service arena for over 14 years and this is by far the worst I have ever been treated and I've dealt with more then a few poorly laidout businesses. Taking care of customers is what I manage to so I fully understand mistakes are made and I always hope customers will give my teams a shot to make up for those mistakes. Some do and we take a loss at times to make sure we make it more then right. The value of the business is its reputation, when a customers says your Companies name you want it to shine. That's my expectation for my teams and should be for yours.
Western Pacific Roofing has done roof work for me twice and both times showed why they are an excellent roofing company. Everyone was friendly and informative and above all, made the necessary repairs at a fair price with no hidden surprises. I would recommend them in a flash.
05/16/11
Love Western Pacific Roofing! They gave us the best price and service and we have been looking at doing our roof for two years! Professional, nice, great price and the crews were fast and CLEAN. That was a big deal to us because we have animals. We have several neighbors that have used them too and have all had the same experience. Good to know that REALLY GOOD CONTRACTORS DO EXIST!
08/27/10
called for an emergency leak and they where there in less than an hour found the leak and fixed it right away. great people to deal with. very fast and fair. i wll call them the next time i need roof work done
03/10/08
These guys are great. Called for a free inspection and an estimator was at my door within an hour. Knowledgable and straghtforward. Got an education on the importance of a good roof to protect all my belongings. Roofing crew tore off and put on our new roof in one day. Super clean. 5-stars. Will definitely recommend. Thanks!
