I just DUMPED these guys because of repeated (numerous times) billing issues. I would pay my bill online, on time, and then get notices that my bill was not paid along with a massive late fee. Numerous phone calls and emails to these guys always net the same results: excuses why the error is happening. Got a "threat" letter stating my case was being turned over to a collection agency. Told them if the problem isn't corrected that I'm moving on. Ended up getting another "late payment" notice and huge charge on my billing statement. What a hassle and WASTE of time. I told them to come and get their dumpster. I will do business elsewhere.

Your phone services are terrible. You call to pay your bill, or ask a question and your wait time is average 15 minutes on line to talk to someone, who then has no way to help you and puts you on hold again. You should have an online service where people can pay their own bills and change service if you don't have enough people to answer the phone on time and take payments and add to your service. 15 minutes on hold now a days is just unheard of.. Why don't you try calling yourself the main number and see how long you have to wait! I think you might be shocked!