If I could leave a negative star review, I definitely would! During the shoot the camera flash broke, so some of the pictures had horrible lighitng. The poses were not the most professional, in my opinion. Then the printer broke, so we had to come back the next day to pick up the pictures. When we got our package home, we were missing some prints and had to return yet again. We had also discovered that the CD that we were encouraged to buy had only very small versions of our portraits. The full size images are on the CD, but can only be opened by their software at the store. They will charge you $4 a sheet at the time of the shoot, but will charge you $11 a sheet if you bring the CD back for prints. When I asked for the full size on a CD, they led me to belive they were giving me the copyright released images, but the CD was simply a copy of the previous. He had no problem lying to me TWICE about what was on the CD. We will never return!