iWould not use Hay Funeral Home services ever again. They advertise that $1000. is too much for a basic cremation, however by the time they are done, they are as close as you can get. I called in advance of my mother-in-law passing to get the total and final cost. Jeff Hay assured me it would be $895. When the time came, Karen Eckerle and a young man named Jordan showed up. As soon as they entered our home, K Eckerle was rude and unpleasant. I was just about to ask them to leave when Jordan spoke up. He was polite and very professional. So, I let them continue. A few days later, we got a call from K Eckerle informing us that the total is now $945. I then talked to Jeff Hay and questioned the extra money. He said it was for the urn from the crematory. This isnt my first cremation. I happened to know that the crematory supplies a plastic box urn with each service. Jeff Hay got very rude and obnoxious. We were supposed to pick up the ashes the next day, but now they delayed us another