Not sure they deserve even 1 star, IME extremely unhappy with their customer service and will not shop with them again. Can usually get better prices at other LBS/tri shops. I bought my DA level bike at several hundred less than what they were offering for the same bike. Needed a special order and should have gone with my gut and gone with the shop that I know wants my business. Took me almost a month to get what should have taken a week for it to come in, because it took me going in 3 times before they actually ordered it even though they took my money the first time I went in.