I purchased a Smart Living Steam Mop 3 years back from Sunshine Kitchen Products. Over these 3 years, they have been wonderful in customer service; I get a quick and courteous response for anything I may need. As for the Smart Steamer; it is a great steamer that does a very good job cleaning. I have had 2 other steamers and this one surpasses them. I highly recommend the steamer and Sunshine Kitchen Products.