I can count on them when it comes to my daughters health issue. I finally found a doctor that is good with her and she's(daughter) is not afraid of Dr. Tan. When you go to the office they always are friendly with you and they are there when you need them concerning her health with her asthma and sinus issue. My daughter talks about Dr. Tan and how she really do like her for her doctor. So thats a A+ for me.