My experience was brief, but I think that really says a lot about how this business is run. The gentleman I dealt with was named Jim. I went in to buy a clarinet neckstrap. It just so happened that he did not have one; I think it was just out of stock. He was apologetic, and offered to order one in for me. I said no, thank you, as I was passing through town. He asked if I needed anything else, and I remembered that I needed another instrument accessory. He did have that, and he simply gave it to me for no charge. It was about a 5 or 6 dollar item, and I think he was doing his best to make up for not having the neckstrap in stock, but it was a very pleasant surprise. For him to do this even after he knew that I was just passing through shows a great deal of character, and is a very good indicator of how he treats customers in general. Keeping in mind that anymore, most stores carry/have access to identical products, customer service and character really are the most important things.

THE BEST!!!!!