We (my husband and I) have been shopping at Ashley's for many years. We have never had an unpleasant experience. The staff are wonderful people that we consider friends. Ashley's always has unique and beautiful things to choose from. I am very happy with all my purchases and gifts from Ashley's. I recommend them highly!

I've had good experiences at Ashley's and bad. The staff is always friendly and polite, eager to help with anything. I had recently received a ring from their store as a gift & immediately one of the stones fell out. They promptly sent the ring back to have the stone replaced - I didn't run into any problem at all. However, I did take in a charm bracelet of my daughters and asked them to space all of the charms evenly. They assured me this was no problem. I received a phone call asking if I'd like to have the charms soldered on to the links to make sure they wouldn't fall off. I agreed to the extra work & cost. I received the bracelet a month later, which seemed like an excessive amount of time to me, and not only were the charms not evenly spaced, they weren't soldered on, either. I've taken chains in to be repaired and have been very shocked at how much they charge - I could have just purchased a new one instead. I try not to go in there anymore.