This dry cleaner was recommended to me by a friend. I was very disappointed (and angry) to find that no one there spoke enough English to understand my specific need. A "crinkle" dress with beads required only steam with no iron and no steam press. The woman kept saying, "press, press"......trying to explain no iron, just steam with a steamer vertically without touching the dress itself was impossible. Since the cleaning was a time sensitive matter, I left the dress and called the next day, to speak with someone else. The owner was not there. The lady I spoke with remembered me and the dress. I again tried to communicate with her the exact nature of the cleaning required. Again she kept repeating, "press...press." I POLITELY told her that I didn' think I was making myself clear, and I asked to speak to someone with better English. She then told me to come and pick up the dress, that she would not clean it.