Service is terrible. Sales person was knowledgeable but not forthcoming on information that could impact decisions. I thought jetted tubs included heaters to maintain the hot water but learned too late that it was an option. The response from Modern Supply was too bad. They did not offer to re-order so I could get what I wanted or see if someone else would want this "best-selling" tub. She just started arguing that it was standard. The tub was to be the highlight of my bathroom and now my entire remodel is an expensive disappointment. Since I am planning a remodel for my other bath and kitchen, I compared their service with the big box stores and without question I will stick with the big box sores for my other projects.