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Noah's Plumbing Heating & Cooling
1006 W Harrison Ave, Decatur, IL 62526
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Be Comfortable Quick!
- HoursOPEN NOW
- Regular Hours:
Mon - Sun - Categories
- Heating Contractors & Specialties, Air Conditioning Contractors & Systems, Cleaning Contractors, Duct Cleaning, Geothermal Heating & Cooling Contractors
- Services / Products
- Duct & Vent Cleaning Estimates New Construction
- Payment Options
- Brands
- Tempstar
General Info
As a locally owned & operated business that provides expert experience in Chatham IL & surrounding areas, on furnace repairs, maintenance and furnace installations for your home or commercial needs, your satisfaction with our products & service determines our reputation...and future success! We want our customers to be customers for life, so we go the extra mile to give you personal, neighborly support. We know when you have a heating or cooling problem, you want a fast response - even if it is after hours or on a weekend! Your time & comfort is important to us and to our team of air conditioning and furnace repair service technicians and installers, so we will work to either get your current system repaired or install a new system as quickly as possible. We will determine the right heating and air conditioning system for your home or commercial business ! We also offer 24 Hour Emergency Service. Call us and Be Comfortable Quick! 217-825-1235
Reviews
We are updating the old thermostats in our 150 year old home to newer 'smart' thermostats. The owner of Element Services came and looked at our system. He told us that a new transformer would be required to make the new thermostats work. He said he could do it, so we made an appointment.In reality, he couldn't do it. He told us he could do the job, but apparently wasn't certain that he could. Instead of spending five minutes to test his theory using one or two feet of wire at the furnace, he chose to do the most difficult, labor intensive portion of the job first, and only then test to see if it would work, which it did not.I was told that I had to pay for the needlessly run wire as well as the time it took to needlessly install it. I questioned the cost, not wanting to pay for wire that should not have been installed in the first place and it was made clear that if I didn't write a check, we would be left without heat - in January.Also worth mentioning is that they didn't show up for the first appointment we made with them. They were busy because of an exceptionally cold couple of days, which is understandable. However, they didn't have the courtesy to call and let me know they weren't coming. So spending five minutes to see if their plan works is too much time for them to waste, but several hours of my time is seemingly unimportant to them.Competence and expertise have value, and are things worth paying for. Based on this truly terrible experience, Element Services provides neither one. I wouldn't recommend them to anyone.