I can only speak about renting a u-haul from this company. My one and only experience with them and u-haul. Very professional. I wish I remembered to catch the name of the gal working but didn't. SHe was helpful, friendly and went over everything and answered every question I had and I had plenty. The truck was clean and well-maintained. Easy in and out. A very positive experience all the way around. Reasonable priced too. I got a 14 footer that handled like any van with power steering, air, easy to use mirrors and it talks to you..."please release the brake" was my favorite. :) Ron Leino.