The folks that work at the Unfinished Furniture Shop are very knowledgeable and accommodating. I had such a hard time making up my mind on the configuration of my wall unit for the den. I never felt rushed or anything. When I finally got down to the final details, the sales lady showed me some additional options that actually saved me money. She remembered all my 'wants' better than I did and in the end, made sure I got what I wanted....The pieces arrived when they said and were finished very professionally.