My dog loves the staff! I board her quite a few times a year and and from what I've gathered, they give her lots of attention. She used to lose weight when we boarded her (from not eating), but not any more. A sign of a happy dog. And when it's time to go home, she doesn't pull the leash out of my hand/me out the door like she has at other places. It's nice to not have to worry about her when she's here.About the vets: I have heard only wonderful reports from many other people; how they've helped their animal when no one else could, how the doctor calls to follow-up, etc. After 14 years, I finally found the perfect animal hospital. I couldn't be happier with this place!