I placed an order for a KM trimetal hookah with clear vase, some accessories and shisha. I received a black hookah, the glass vase had several chips and the stem was dinged up to hell. I paid $100+ for a hookah because I want it to look cool, not because I wanted a beat up broken piece of junk. They wrote me back with some generic response stating that the item is handmade and variations are possible. I explained to them once again that the item is broken and the completely wrong color was received. Finally, after much back and forth, they allowed me to return the damaged item at my cost. After following up on several occasions about the credit, it was finally received, but they deducted a 15% restocking fee. They sent me the wrong item in damaged condition and are now charging me for it after I was already out $15 for return shipping. Luckily, I was able to dispute this charge with my credit card company and I received a credit.

This business is probably the rudest set of people you can deal with. IF they make a mistake it is your fault and you have to pay for return shipping, restocking fee and do not try to contact them because they will try to either tell you that you are wrong and never admit fault. go to another online smoking supppy site!