My husband & I were house hunting when we ordered 2 extralarge coffees from the drive thru at this establishment. Well mine had a roach in it. Unfortunately we were on our way home and couldn't go back. I called the home office who got in touch with the mgr. I was advised by family that i should sue. That's not my style. All I wanted was an apology and some sign of good faith. After a month the mgr called me and was very apologetic. She offered to send me coupons for free stuff from DD or Baskin Robbins. I told her o.k. (even though I knew I wouldn't use them in her store) I never recvd them. That's what really upset me. I called the home office again to let them know what happened, they said it was out of their hands. I reported it to the BBB. I just got a message from them that they closed the case because the mgr. said it never happened! I'm not looking for money, just a little good faith.Don't use this DD, it is dirty and roach infested. Not to mention that the mgrs. are liars.