EmeraldPro Painting has great reviews which is one of the factors that led to us utilizing this company. Another factor was the owner and his attention to detail during the estimate process.

That said, my wife and I regretted our decision shortly after agreeing to use EmeraldPro. Ron, the "owner", was snarky whenever we saw an issue. As opposed to trying to resolve anything, he always argued and referred to something he believed that was said or small print in his contract.

The paint job was mediocre and I would have given this company an average rating, however Ron is the person who deserves this rating. The following includes only a few instances of the joys we experienced throughout the duration of this Emerald Pro Painting project.

The paint crew ran into a surprise when attempting to repair the dining room ceiling. This resulted in Ron’s team having to replace the drywall in multiple rooms including the dining room. This surprise set us back an additional $1000. We were asked to complete a final walkthrough. My wife and I were devastated to find that the house was covered in dust and trash left by the painters. I paused and stated: "This is a final walkthrough?" After discussing the filth with Ron, he indicated that he was going to have someone clean the mess left by the painters. This was done, however extremely poorly. After several non-productive conversations with Ron, my wife and I just gave up and decided it would be best to work towards getting him and his painters out of our house.

Since then we have been repainting and repairing things to forget this terrible experience. We recently hired an electrician to replace ceiling fans throughout our house. The electrician called us into the dining room. He showed us how the drywall was cut incorrectly. In summary, there is a bracket that supports a ceiling fan. The drywall was cut around the bracket which left a space when the drywall was added. The correct way to have done this would have been to remove the bracket and cut around the box to avoid the gap. Since this was done incorrectly, the caulk was used to prevent the ceiling fan from wobbling. I have reached out to Ron, however been unsuccessful resolving the issue.

The level of detail that we admired before hiring this company was not seen again throughout the agonizing painting process. If you're planning on hiring a company to paint, have attention to detail, and have a lack patience when dealing with incompetence, I would not recommend EmeraldPro.