I purchased a mattress 2 1\2 years ago with a 10 year warranty. The mattress has developed a large lump but my calls and in person visits get no response. I have been trying for one month to get them to inspect the mattress. I hope they serve other customers better than I have been served

We chose to buy a mattress and box spring here to support small business. The owner helped us find a comfy mattress and told us it would arrive from somewhere else in two days. It has been eight days and still no sign of the mattress with no contact. Every time I call no one seems to know when it will arrive and have no idea when their shipping truck will be there. It's very frustrating.