Please save your money, and your hair, and AVOID this place. I went there for the special on highlights, and had to wait for an hour for Frances to get to me even though there were other girls who were not doing anything. The highlights took forever, and she did not seem to know what she was doing because she had to keep asking the manager to check on my highlights. Also, she talked about the company, pretty much bad mouthing them to me...I was like "um, please just focus on my hair!". To top it off, I asked for an inverted bob, or a-line cut. She was like "yeah, I know what you mean" then gave me a regular bob, and I looked like the little Dutch boy from the paint can. I hated it so much I dyed it black the next day. It was four hours of frustration, please just do not go there.